Delete your Reepl account
Request deletion of your Reepl account and associated personal data, with or without the app installed.
Reepl is provided by Autodeus Technologies Private Limited. You can request deletion of your Reepl account and its associated personal data using either option below.
Request deletion without the app
Email [email protected] to request account deletion
- Send the email from the email address registered to your Reepl account, with the subject Delete my Reepl account.
- State that you want your Reepl account and associated personal data deleted.
- If you cannot access that email address, contact [email protected] for help verifying ownership. We may need to verify your identity before processing the request. Do not send your password or sign-in codes.
You do not need to install Reepl or sign in to the app to send a request. If the email link does not open your email application, copy [email protected] into a new email.
Delete your account in Reepl
- Open Reepl and go to Settings > Account.
- Choose Delete Account and read the deletion warnings.
- Enter DELETE MY ACCOUNT when prompted and confirm.
What happens to your data
Account deletion deactivates your account and disconnects your linked social accounts. Your account and profile data, and associated content such as drafts, templates, and posts stored in Reepl, are scheduled for permanent deletion within 30 days of the request, subject to legal holds. Permanent deletion cannot be reversed.
Some records are retained for the periods described in our Privacy Policy:
| Data | Retention period |
|---|---|
| Account and profile data; content stored in Reepl | Up to 30 days after account closure |
| Backups following account deletion | Up to 90 days |
| Billing records and transaction history | 7 years for accounting requirements |
| Support correspondence | 3 years from the last correspondence |
| Analytics and usage data | 24 months on a rolling basis |
| Security and access logs | 12 months |
The same email address cannot be used to create another Reepl account, as described in our Privacy Policy, to prevent free-trial abuse. If you have questions about retained data or need help with a request, email [email protected].
Subscriptions
If you purchased a subscription through Google Play or the Apple App Store, manage and cancel it through that store's subscription settings. See mobile billing for instructions. Uninstalling the app does not delete your account. You can contact [email protected] for subscription help while requesting account deletion.
Delete data without closing your account
To request deletion of specific personal data while keeping your account, email [email protected] from your registered email address. Specify the data you want deleted and say that you want to keep your account. We may verify your identity and will respond within one calendar month, as described in our Privacy Policy. Data needed to provide your account or retained for legal, security, or fraud-prevention purposes may be subject to the retention periods above; we will explain any limits that apply to your request.