ReeplHELP

Mobile subscriptions and purchases

Understand store purchases, restoration, and subscriptions managed on the web.

The apps are preparing for release. In-app purchases are available only in builds where store billing is enabled and the products are available from the store.

Purchase a plan or credits

Eligible accounts can open the plan or credit purchase screen and choose an available product. The screen shows the store's localized price and subscription terms before you confirm through the App Store or Google Play.

A store subscription covers the buyer's Reepl account. It does not purchase a workspace plan or team seats.

Restore a subscription

  1. Sign in to the Reepl account used for the original purchase.
  2. Use the same Apple or Google store account.
  3. Choose Restore Purchases on the plan screen.
  4. Check the plan and credit balance after restoration finishes.

Restoration checks an existing purchase; it does not transfer the subscription to a different Reepl account. Consumable credit packs are added when purchased and are not a new credit grant each time you restore.

Manage or cancel

Manage a store subscription through the App Store or Google Play subscription settings. Check the renewal or end date shown for your plan.

Accounts billed through Stripe, Lifetime accounts, and accounts using a workspace's shared credits can show managed on the web. Use the web billing settings for those plans. Store purchases do not replace an existing Stripe workspace subscription.

A purchase has not appeared

Check the store receipt and the Reepl account, then restore purchases and reopen your plan screen. Contact [email protected] if the store shows a completed purchase but Reepl still shows the wrong plan. Do not purchase the same plan again to resolve a sync delay.