Troubleshoot the mobile app
Resolve sign-in, sync, publishing, voice, notification, and purchase problems.
The mobile apps are preparing for release. Include the app build and whether you are on iOS or Android when reporting a problem.
| Problem | What to try |
|---|---|
| Sign-in fails | Use the account's existing login method. For email sign-in, reset the password if needed. |
| Browser authorization does not return | Return to the app and check the connection. You can connect the account on the web. |
| A web draft is missing | Check the same Reepl account, workspace, Content status, and filters. Reopen the screen while online. |
| Andy is still working after returning | Reopen the existing conversation and allow it to recover before sending the same request again. |
| A post fails on one channel | Check the channel error and connection. Other destinations may have succeeded. |
| Photo attachments do not work | Check the phone's photo permission for Reepl and wait for uploads to complete. |
| Voice input is unavailable | Check microphone and speech recognition permissions. Type the request if the build or device does not support voice. |
| Notifications do not arrive | Check both Reepl's toggle and the phone's notification permissions. See Notifications. |
| A subscription is missing | Use Restore Purchases with the original Reepl and store accounts. See Billing. |
Keep your draft
Save a draft before leaving an editing session when you can. An unfinished upload or an unsent request needs a network connection to complete. If a feature is unavailable in your mobile build, continue in the Web App.
Contact support
Email [email protected] with the app build, platform, workspace, approximate time and timezone, and error text. For a publishing issue, include the post ID or affected account if available.